FAQ

1. What is GRAL Recovery™?

GRAL Recovery is an online store dedicated to providing high-quality fitness and performance products. Our mission is to help individuals train smarter, recover better, and enhance their overall well-being with carefully selected gear and accessories.

2. Where do you ship from?

We ship directly from Europe to ensure fast and reliable delivery.

3. What are the shipping times?

Delivery times vary depending on your location:

• Within Europe: 3-5 business days (Might be longer during high demand.)

4. Do you offer international shipping?

Currently, we primarily ship within Europe. If you are outside Europe, please contact us to check if shipping is available to your country.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can use this link to monitor the status of your delivery.

6. What is your return policy?

We accept returns within 30 days of purchase, provided that the item is unused and in its original packaging. To initiate a return, please contact our support team.

7. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.

8. How do I contact customer support?

For any questions or concerns, feel free to reach out to us at gralstore.contact@gmail.com, and our team will be happy to assist you.

9. Do you offer discounts or promotions?

We occasionally run promotions and exclusive discounts. To stay updated, subscribe to our newsletter.

10. Can I cancel or modify my order after placing it?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.

11. Where do your products come from?

All GRAL Recovery tools are carefully sourced from trusted global manufacturers.

We operate as a curated brand – selecting, testing, and refining only the best recovery equipment based on performance, durability, and real athlete feedback.
Our mission is to bring elite-level recovery tools directly to you, without unnecessary intermediaries or inflated prices.

12. Do you manufacture your own products?

Not yet – but we’re working on it.
GRAL Recovery currently operates as a curated brand, sourcing and testing high-performance recovery tools from trusted global partners.
However, we’re already developing our own product line, designed from the ground up based on feedback from athletes, physiotherapists, and our growing community.
Our mission is to combine advanced technology with elite-level recovery, and full in-house production is part of that vision.

13. How much does shipping cost?

We charge a flat €10 shipping fee. Orders above €150 have free shipping! Check your cart at checkout to see if any discounts apply.